Last Updated: September 3, 2024

Warranty Coverage
Tiger Tool International Incorporated ("Tiger Tool") offers a Lifetime Warranty on its branded tools (the “Lifetime Warranty”) and a 2-year warranty on its branded hydraulic components (the “2-Year Warranty”) to customers who purchase from Tiger Tool or its Authorized Dealers. The Lifetime Warranty and the 2-Year Warranty (referred to together as the “Warranty”) cover defects in materials and workmanship.

Exclusions and Limitations of Liability
The Warranty only applies to new tools or hydraulic components owned by the original customer and used according to the specific instructions for use provided by Tiger Tool with the product.

The Warranty excludes tools and hydraulic components subjected to abnormal use, misuse, accidents, modifications, neglect, or lack of maintenance.

Tiger Tool's liability for any Warranty claim is limited to repairing the tool or hydraulic component, replacing it, or refunding the purchase price at its sole discretion. Tiger Tool reserves the right to change the design, material, and construction of its tools and components, and to discontinue any tool or hydraulic component, at any time without notice.

The Warranty is the only warranty and exclusive remedy available to the customer. Tiger Tool is not liable for any other damages or claims relating to or arising from any alleged defect in materials or workmanship, including economic loss, bodily injury, property damage, or indirect or consequential damages such as lost profits, revenues, sales, business opportunities or goodwill, or business interruptions or delays, special damages, costs, or interest. Tiger Tool and the customer agree that the implied warranties in section 18 of the Sale of Goods Act do not apply.

If Tiger Tool denies a Warranty claim, the customer must retrieve the tool at their own expense within four months of notice of the denial. Tiger Tool will attempt to contact the customer three times during this period. After four months, the customer forfeits any claims or interests in the tools.

Disputes arising from this Warranty or related to the sale or use of a tool will be governed by the laws of British Columbia and adjudicated in Vancouver, B.C. Canada, by a sole arbitrator under the Arbitration Act.

Warranty Claims
To make a Warranty claim, customers must obtain an RMA from our website (www.TigerTool.com) and then send the tool to one of the specified addresses, pre-paid and insured at their own expense.

US Returns: Tiger Tool 115 First Street PMB-T75520, Sumas, WA 98295

Canada Returns: Tiger Tool 160-34434 McConnell Road, Abbotsford, B.C., V2S 7P1