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FAQ
Need some help with your order or have a burning question you need answered quick? Read through our frequently asked questions and if you dont see what you're after, just ask us.
Shipping
How long does my order take to ship?
Orders are processed and shipped within 1–2 business days. In-stock items ordered Monday through Friday before 11 AM PST will begin processing, and often ship that same day.
Orders are not processed on weekends or stat holidays.
What happens if a tool I order is on backorder?
If an item is out of stock, you'll be notified by email or phone with three options: wait for the item to be restocked (the rest of your order ships at no extra cost), receive a refund on the backordered item and ship what's available, or cancel your order entirely for a full refund — including all shipping and handling charges. Your call, no hassle.
Do you ship to the United States or internationally?
Yes. Tiger Tool ships to Canada, the United States, Australia, and New Zealand. Shipping rates and delivery times vary by destination and will be calculated at checkout. For questions about your specific location, contact us and we'll help you out.
Your Tiger Tool
How do I know which tool is right for my application?
Each product page outlines exactly what the tool is designed to do and the applications it covers — that's your best starting point. If you're still not sure which tool fits your job, get in touch with us.
We're real people who know these tools inside and out, and we're happy to point you in the right direction.
Do you sell individual parts?
Yes. Replacement parts are listed directly on each product's page. If you're not finding what you need, reach out and we'll help you track it down.
How long do I have to return my Tiger Tool?
You have 60 days from the date of purchase if you choose to return your Tiger Tool. To be eligible for a return, your item must be unused and in the same condition in which you received it. You can start the process here.
How do I return my Tiger Tool for warranty assessment?
Start by obtaining an RMA number — you can do that here. Once you have your RMA, we'll walk you through the rest of the process.
How long is my Tiger Tool covered under warranty?
Tiger Tool offers a Lifetime Warranty on its tools and a 2-year warranty on its hydraulic components. It warrants against defects in materials and workmanship to customers who purchase from Tiger Tool or its Authorized Dealer.
About Us
Why should I choose a Tiger Tool?
Because the right tool pays for itself — fast.
Tiger Tools are engineered to increase technician productivity, reduce equipment downtime, and eliminate the risky improvised methods that slow jobs down and create liability.
Built from quality alloys for strength and wear resistance, simple to use with little to no assembly, and backed by one of the best warranties in the business.
When you're working on heavy equipment, you don't want to wonder if your tools are up to the job. Your Tiger Tool is.
Can I buy Tiger Tools through a dealer?
Yes. Tiger Tools are available through a network of Authorized Dealers across North America. Use our Dealer Locator to find one near you.
How long has Tiger Tool been around?
Since 1984. That's over 40 years of building tools that heavy-duty technicians trust on the job. Hundreds of thousands of Tiger Tools are in use worldwide and we're still adding to that count.
Where are Tiger Tools made?
Right here in British Columbia, Canada — and we're proud of it. Every tool is engineered and manufactured domestically, which means tighter quality control, faster support, and no corners cut. Read the Tiger Tool story here.
