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Our Numbers

Toll Free 800.661.4661
Local 604.855.1133

Frequently asked questions

We’re here to help


Need some help with your order or have a burning question you need answered quick? Just click on any one of the below to find an answer. If you still can’t find an answer to your question, please give our Customer Service team a shout.

How long does my order take to ship?

Orders are processed and shipped within 1-2 business days. In-stock items ordered Monday-Friday before 11 AM PST will begin processing, and often ship, that same day. Orders are not processed on Saturdays, Sundays or stat holidays.

What happens if a tool I order is on backorder?

If an item is out of stock (backordered), you will be notified via email or phone with the following options:

 

  1. Wait for item to be replenished (balance of order will be shipped at no extra cost). 
  2. Receive a refund on the backordered item and process the order with the items that are in stock. 
  3. Cancel your order and receive a full refund, including all shipping and handling charges.

How long is my Tiger Tool covered under warranty?

  • Cast portions are covered for as long as the original customer owns the tool. 
  • Threaded areas, bolts and machined components are covered for two years from date of purchase. 
  • Hydraulic components are covered for one year from date of purchase. 

How do I return my Tiger Tool for warranty assessment?

To submit a tool for warranty assessment, you must obtain an RMA number which can be done here.

How long do I have to return my Tiger Tool?

You have 60 days from the date of purchase if you choose to return your Tiger Tool. To be eligible for a return, your item must be unused and in the same condition in which you received it. You can start the process here. 

Do you sell individual parts?

Yes. We manufacture and assemble nearly everything in house, making it simple for us to offer you whatever part you need, whenever you need it. Please contact our Customer Service Team for more information. 

Where do you make your tools?

Tiger Tool is proud to manufacture its tools in beautiful British Columbia, Canada. Be sure to read the Tiger Tool Story to learn more.

Why should I choose a Tiger Tool?

  1. Greater Profits - Increase technician productivity and decrease equipment downtime. 
  2. High Quality - Engineered with quality alloys giving strength and wear resistance. 
  3. Established Reputation - Since 1984, hundreds of thousands of tools have been sold and are in use worldwide. 
  4. Increased Safety - Eliminate traditional “makeshift” methods. 
  5. Simple to Use - Tools require little to no assembly. 
  6. Comprehensive Warranty - We stand behind our tools with a warranty that gives owners peace of mind.

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